Remembering things is hard, so you shouldn’t have to! That’s we make it so easy to check how many visits remain on your packages. Follow these step by step instructions:

  1. Go to or open the gingr pet parent app
  2. Log in using the phone number on your account & your password [if you have never logged in or if you don’t know your password, click the reset link and follow along.)
  3. After you have logged in to the client portal, scroll down to the accounts tab or paw print icon. Click accounts.
  4. Scroll to the bottom of the accounts page to “my packages and subscriptions”. Click to enter.
  5. That screen contains information about recent package purchases including expiration date and number of visits remaining.

Did you know you don’t have to worry about running out of visits or that your package might expire? Sign up for auto renew and your packages will auto refill each time they get low with a 10% discount added! To enroll call Carolyn 212-737-3510 extension 2 or send an email with autorenew in the subject line to include your name and your pet’s name.